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AGAINST THE MAINSTREAM :: AGAINST THE NORM

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Frequently Asked Questions

Here we would like to answer some of the frequently asked questions. In case you have further questions, just send an e-mail to info@radiosylvia.de.

  • Where does the name "Radio Sylvia" come from?

    The station's name was taken from the single Sylvia released in 1972 by the Dutch band Focus - until the present day this is our station theme.

  • What must we do so that Radio Sylvia plays the music of our band?

    If your music matches our format (Punk, Metal, Alternative), you can send us your tracks via e-mail, provide a download link or send a CD to our P.O. box address. Now there are two options:

    • Option 1: Your tracks will be played randomly and rather rarely at unspecified times. This offer is free of charge.
    • Option 2: If you want to be promoted by us, we have very cost-effective offers for you ("Single of the Week", "Spotlight Band", playing tracks at fixed times with announcements etc.). Please ask for our detailed band promotion brochure.
  • Radio Sylvia is not listed in my internet radio. How do I proceed?

    Internet radios acquire their station lists from specific radio portals. Radio Sylvia is listed on all main portals (Reciva, Frontier Silicon etc.). However, in case we are not available on a specific internet radio, you can carry out one of the following steps:

    • Send an e-mail with the description of the problem to info@radiosylvia.de. We will take care of everything else.
    • In case you know where the radio gets its station list from, send an e-mail to the portal and request to add Radio Sylvia to the station list. Our stream address is "www.radiosylvia.de/streamurl/listen.pls".
    • If your radio supports entering stream addresses directly, type in our address (see above) and save it.
    • Register our stream address as your personal favourite on the radio portal. As an example, Reciva offers the possibility to define stream addresses as favourites. For this, a user account is required and the radio must be registered with its serial number.

    If possible, please carry out one of the first two steps, so that all users of this specific internet radio will benefit from it.

  • Sometimes the stream skips. How do I fix this problem?

    In case the stream temporarily skips, there are problems on the way from our stream server to the receiver (i.e. your radio or web player). Before the receiver plays the stream, it always buffers a few seconds of the stream contents to compensate possible data transfer irregularities. When the buffer runs empty because of transfer problems, the stream stops and continues as soon as the buffer is full again. Frequent buffering is due to the following main reasons:

    • Poor internet connection: The internet connection is too slow or defective. - Remedies: Use a better internet connection or change to the 24 kbit/s stream. It may also help to restart the router.
    • Buffer too small: Possibly the buffer of the receiver (your radio or web player) is set to the wrong size. - Remedies: If you use a radio, check its manual to see if the buffer size can be adjusted. In case you receive Radio Sylvia with a web player, increase the buffer there (if possible). Alternatively you can check if the 24 kbit/s stream runs without interruptions.
    • Lacking computer performance: In case the problem occurs while you listen to Radio Sylvia on a computer, possibly a software requiring much computer power is running in the background. As a result, there is not enough performance to process the Radio Sylvia stream. - Remedy: Stop the software running in the background.
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Contact Data

E-Mail

General

info@radiosylvia.de

E-Mail

Band Applications

bands@radiosylvia.de

Mail

Radio Sylvia

P.O. Box 90 23 49

D-21057 Hamburg